Tabby Customers

Information for Tabby Customers

Thank you for choosing Blancaneza and using Tabby as your payment option.
Please read the following important information regarding exchanges:

No Refunds or Returns

We kindly remind you that:

  • We do NOT accept returns

  • We do NOT offer refunds

  • We only accept exchanges, as per our store policy

This applies to all customers, including those who use Tabby at checkout.

Please review our full Exchange Policy for complete details.

How Exchanges Work with Tabby

If you wish to exchange an item purchased using Tabby, here’s what you need to know:

Your Tabby plan continues as normal

  • Your original installment plan remains active and cannot be changed or cancelled by us.

  • You will continue to make your scheduled payments for the original order.

If the new item is more expensive

  • The price difference must be paid using credit/debit card, Apple Pay, or bank transfer.

  • Tabby is not accepted for exchange-related payments.

If the new item is less expensive

  • We will issue a store credit for the price difference.

  • No refunds are provided, even if you paid with Tabby.

Shipping Costs for Exchanges

  • We offer FREE shipping on your original order across the UAE.

  • For exchanges, all shipping costs (return + re-delivery) are the responsibility of the customer.

  • These must also be paid via credit/debit card, Apple Pay, or bank transfer.

  • Tabby cannot be used to pay for shipping charges.

Need Help?

If you're a Tabby customer and would like to request an exchange, please contact us through our WhatsApp or email. 
Our team will guide you through the exchange process.