FAQ
Blancaneza Jewelry is based in Dubai.
HOW MUCH DOES SHIPPING COST?
Free shipping to UAE.
HOW CAN I CONTACT YOU?
If you missed the deadline but your order has not been shipped yet, please contact us through our email: info@blancaneza.com to ensure your query is prioritised and handled and received by the correct department!
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.
Unfortunatly, once an order is placed we can't add a discount code. Please enter your code during checkout.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
Please contact us immediately to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed at the wrong address.
You cannot change your address or any order details once it’s shipped.
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.
I DID NOT GET A ORDER CONFIRMATION OR AN ORDER NUMBER
You might have accidentally entered a typo in your email or used an invalid email. Please email us your Full name, Post code and another email so we can find your order and re-send you your confirmation.
MY ITEM(S) OR PARCEL IS DAMAGED/ FAULTY
If your item is damaged upon arrival, please contact us immediately to get a replacement. Please try to contact us within 2 days of receiving the parcel.
We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please contact us with your order number, the faulty item, photo evidence.
If you are contacting about a damaged item within the 30 day time frame.
MY ORDER HAS NOT YET BEEN DISPATCHED
Your order will be dispatched in 1-3 working days, not including the weekends and bank holidays. We will update your tracking once it has been shipped. Please note that this may go up to 5 days during peak periods.
If your order has not been dispatched within 4-5 working days, please contact us immediately as we may need more information from you but weren't able to reach you.
PAYMENT PROBLEM- MY DEBIT/ CREDIT CARD IS NOT WORKINGWe accept Mastercard, Maestro, Visa and Amex.
When entering your card details, please also remember to select the correct payment type. For example, make sure you select Visa if your card is a Visa.
If your payment is not working it is usually because your billing address does not match the address your bank has on file. Please try again or try with another card.
Please also try using Paypal if these steps above do not work.
If you still need help, please contact us by email: info@blancaneza.com
Our Jewelry is made from Sterling Silver and plated with 18k Gold and Rhodium
WHAT DOES THE MEANING OF QUALITY OF CUBIC ZIRCONIA?
Cubic Zirconia stones are rated from 1A to 5A (AAAAA). 1A is the Lowest Quality, while 5A is the Highest Grade. Our stones are the top of the line 4A- 5A. They are crafted by the best stone cutters and are polished just like any top rated Diamond would be.
HOW MANY COUPONS ARE APPLIED PER PURCHASE?
Only one coupon is applied per purchase.
WHAT DISCOUNT COUPONS ARE AVAILABLE?
1- For your first purchase, enjoy a 15% discount using the code: SAVE15.
2- Buy one ring and get the second one at 50% off with the code: BUY2GET50%.
3- Purchase one ring and receive a 40% discount on any second jewelry item using the code: BUY2GET40%.