FAQ

General Inquiries 

WHERE ARE YOU BASED?

Blancaneza is proudly based in the United Arab Emirates (UAE), renowned for its iconic cities, Dubai and Abu Dhabi.

HOW CAN I CONTACT YOU?

If you need assistance and your order has not yet been shipped, please reach out to us at info@blancaneza.com or via WhatsApp at +971 50 253 2131. This ensures your query is prioritized and directed to the appropriate department.
Important: Please do not reply to our automated emails, as they are not monitored.

HOW MUCH DOES SHIPPING COST?

We offer complimentary shipping across the UAE.

* Please note, all additional shipping costs are the responsibility of the customer. We offer free shipping on all orders, but in the case of returns or exchanges, the customer must cover the shipping costs for returning the item and for shipping the new item.


Orders

 

I DID NOT RECEIVE AN ORDER CONFIRMATION OR ORDER NUMBER.

You may have entered an incorrect or invalid email address. Please email us your full name, postcode, and an alternative email address so we can locate your order and resend the confirmation.

MY ORDER HAS NOT YET BEEN DISPATCHED.

Orders are dispatched within 1-3 working days, excluding weekends and bank holidays. Tracking information will be updated once your order has been shipped. During peak periods, this may take up to 5 days. If your order has not been dispatched within 4-5 working days, please contact us immediately, as we may need more information from you.

I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS. CAN I CHANGE IT?

Please contact us immediately to update your details. If your item has already been shipped, we cannot change or reroute your product, and you will not be eligible for a refund. It is the customer's responsibility to ensure all details are correct before purchase. We do not assume responsibility for orders placed with incorrect addresses.
Important: Please do not reply to our automated emails, as they are not monitored.

 

Payments

 

MY CREDIT/DEBIT CARD IS NOT WORKING

We accept Mastercard, Maestro, Visa, and Amex. Please ensure you select the correct payment type when entering your card details. Payment issues usually arise if your billing address does not match the address your bank has on file. If you encounter problems, try using another card. For further assistance, please contact us at info@blancaneza.com.

HOW MANY COUPONS CAN BE APPLIED PER PURCHASE?

Only one coupon can be applied per purchase.

I FORGOT TO ENTER MY DISCOUNT CODE AT CHECKOUT. CAN I STILL APPLY IT?

Regrettably, we cannot apply discount codes once an order has been placed. Please ensure to enter your code during the checkout process.

 

Claims

 

MY ITEM(S) ARE DAMAGED/FAULTY

If you receive a damaged product, please take photos of the packing and damaged items and contact us immediately.
Digital photos are necessary for our damage claims. Proof must be sent to us within 24 hours of receiving the product.

 

Our Jewelry

 

WHAT IS YOUR JEWELRY MADE OF?

Our jewelry is crafted from sterling silver and plated with white gold and rhodium.

WHAT IS ZIRCON?

Zircon is a natural gemstone known for its high brilliance and fire, similar to diamonds. It comes in various colors, including blue, red, yellow, green, and colorless. Zircon is often used as a diamond alternative in jewelry due to its similar optical properties.

WHAT IS THE QUALITY OF YOUR CUBIC ZIRCONIA?

Cubic zirconia stones are graded from 1A to 5A (AAAAA), with 1A being the lowest quality and 5A the highest. Our stones are top-tier, rated between 4A and 5A, crafted by the finest stone cutters, and polished to perfection.

WHAT IS MOISSANITE?

Moissanite is a lab-created gemstone renowned for its exceptional brilliance and fire, often used as a diamond alternative in fine jewelry.

WHAT IS THE DIFFERENCE BETWEEN ZIRCON AND MOISSANITE?

Composition

  • Zircon: A natural gemstone composed of zirconium silicate.
  • Moissanite: A lab-created gemstone made of silicon carbide.

Brilliance and Fire

  • Zircon: Has good brilliance and fire, though not as high as moissanite. Its refractive index ranges from 1.92 to 2.01.
  • Moissanite: Known for exceptional brilliance and fire, surpassing even diamonds. Its refractive index is around 2.65 to 2.69.

Hardness

  • Zircon: Softer than moissanite, with a Mohs hardness of 6.5 to 7.5.
  • Moissanite: Very hard, with a Mohs hardness of 9.25, making it more durable and suitable for everyday wear.

Color

  • Zircon: Available in a wide range of natural colors, including blue, red, yellow, green, and colorless.
  • Moissanite: Typically colorless or near-colorless, though some stones may exhibit a slight yellow or gray tint.

Origin

  • Zircon: Naturally occurring and mined from the earth.
  • Moissanite: Originally found in meteorites but now predominantly lab-created.

Price

  • Zircon: Generally less expensive than moissanite and diamonds.
  • Moissanite: More expensive than zircon but typically more affordable than diamonds.

 

 Thank you for choosing us for your shopping needs. Your satisfaction is our priority.